Parent FAQs

My Super Nanny is an online platform that matches parents and nannies, we’re not a childcare employment agency.

That means once we match you up, we leave the screening, payment and bed time story negotiations to you and the nanny.

My Super Nanny administration approves each application and asks nannies to provide any relevant certificates including police checks and working with children checks. However, as we are simply a match-making platform, the screening process is largely

My Super Nanny have searched high and low to find a range of candidates. Our nannies range from University students with flexible schedules to professional child care workers with years of experience. You will be able to find nannies with various diffe

We thought about hanging out at parks and play centers to stalk and poach quality nannies but luckily we haven’t had to do that. We find our nannies through a few different channels. Some have found us through our advertisements, others have come

Nannies will request their own rate of pay on their profile, which is based upon experience and skill level. The higher the skill level and experience, the more a nanny may request. Unfortunately donuts, flowers, crayon portraits and compliments are no

This is ensured by two methods.

Firstly, My Super Nanny uses its Nanny Feedback System – whereby parents can leave feedback after they have hired a nanny. This system is very useful in helping to highlight our fantastic nannies and eradic

My Super Nanny would hope that our nannies do not engage in this kind of behavior, however we can’t control all our nannies' actions. If such a situation arises, you can leave appropriate feedback on their profile indicating such issues. However,

Your perfect nanny could speak fluent French, have an interest in Italian or be a master at baby talk, either way we will help you find just what you’re looking for so you can start the right conversation.  At My Super Nanny we strongly beli

Don't want to receive SMS notifications? You can update your communication preferences in your account under the profile quick link.

You can't try before you buy when it comes to kids, but you can when it comes to us.

This means you can search for your perfect Nanny, for free. Payment is only required when you wi

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